CTI Care Managed Services provide  cost-competitive operational and technical support for Platform, Database, Cyber Security and Analytics Applications.

Production Services

  • 9 x 5 Service with 4-hour service response
  • Platform monitoring and problem resolution
  • Job monitoring and problem resolution
  • Client requested outage assistance and problem resolution
  • Client requested user changes
  • Leverage CTI Care Ticket Portal (if required) 

Premium Service Options

  • Extended Service Window
  • Shorter Service Response
  • Patch management
  • Configuration troubleshooting
  • Performance troubleshooting
  • Disaster recovery process execution
  • Data and logic troubleshooting

Onboarding Services

Onboarding establishes the necessary technical and procedure documents to initiate CTI Care™

  • Access provisioning and validation
  • Technical components and configuration
  • Production processes and procedures 
  • System logs review
  • Change control procedure
  • Disaster recovery procedure
  • Service engagement and escalation process 

Dedicated Client Manager

Your named and dedicated CTI Care™ Client Manager is responsible for:

  • Acting as your advocate to ensure CTI is best aligned to meeting your needs
  • Providing “out of band” communication regarding any service need
  • Reviewing Weekly Service Reports detailing the support activities and service status
  • Initiating Quarterly Service Reviews regarding service performance and service changes