Improved Backup and Recovery Process
We achieve world class service through strict SLAs, backed by our strong processes and standards in backup and recovery operations. With CTI's deep expertise on architecture and operations, we provide proactive guidance on engineering, deployment and ongoing management of backup and storage operations.
Monitoring and Event Notification
Day-to-day operations are supervised by our specialists who also provides a centralized and transparent view of your operations through daily and monthly reports summarizing SLAs, storage capacity, and key issues identified during the period.
Backup Failure Remediation
Incidents are addressed in a timely manner with supplemental root cause analysis performed on high impact problems. Working closely with the services team, your dedicated specialist will provide proactive problem management and escalation, ensuring that issues are resolved swiftly.
Audit and Regulatory Compliance
Our team helps you ensure that relevant regulatory requirements are part of your backup process in the areas of confidentiality, integrity, availability, auditing and logging, and authentication. We provide comprehensive reporting for backup risk management, capacity planning and audit compliance.